Privacy Policy

Introduction

At FasadPro, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website and services.

This policy applies to information we collect when you use our website, mobile application, or interact with us through email or other communication channels.

Data We Collect

We collect and process the following categories of personal data:

  • Account Information: Email address, password (encrypted), name, and account preferences.
  • User Content: Images you upload for processing through our AI facade design tool.
  • Usage Data: Information about how you interact with our service, including browsing history, time spent on pages, and features used.
  • Technical Data: IP address, browser type and version, device information, operating system, and other technologies used to access our platform.
  • Marketing Data: Your preferences in receiving marketing from us and our third parties.

How We Use Your Data

We use your personal data for the following purposes:

  • To provide and maintain our service, including processing your uploads with our AI tools
  • To create and manage your account, including authentication
  • To personalize your experience and improve our services
  • To communicate with you about service updates, technical notices, and support
  • To analyze usage patterns and optimize performance
  • For legal compliance and to protect our legal rights

Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Contractual Necessity: Processing necessary to fulfill our contractual obligations to you
  • Legitimate Interests: Processing that serves our legitimate business interests, such as improving our services and marketing
  • Consent: Processing based on your specific consent, which you can withdraw at any time
  • Legal Obligations: Processing to comply with laws and regulations

Data Sharing and Transfers

We share your personal data with the following categories of recipients:

  • Service Providers: Companies that provide services on our behalf, such as hosting, analytics, and customer support
  • AI Processing Partners: Third-party AI services used to process your images (Replicate)
  • Authentication Services: When you choose to log in using third-party authentication (Google)

All service providers and partners are contractually obligated to use your information only for the purposes of providing services to us and to maintain appropriate security measures.

Your Rights

Under the GDPR and other applicable privacy laws, you have the following rights:

  • Access: The right to request a copy of your personal data
  • Rectification: The right to correct inaccurate personal data
  • Erasure: The right to request deletion of your personal data
  • Restriction: The right to request restriction of processing of your personal data
  • Data Portability: The right to receive your personal data in a structured, commonly used format
  • Objection: The right to object to processing based on legitimate interests
  • Withdraw Consent: The right to withdraw consent at any time where we rely on consent to process your personal data

To exercise any of these rights, please contact us through our user profile settings or via email at contact@fasadpro.com.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. Account information is retained while your account is active. User content is retained until you delete it or request account deletion. Usage data is retained for up to 24 months.

Cookies and Tracking

We use cookies and similar tracking technologies to track activity on our service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

We use both session cookies (which expire when you close your browser) and persistent cookies (which stay on your device until you delete them) to provide you with a more personalized and responsive service.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage. All information is transmitted using secure protocols and stored on secure servers. We regularly review and update our security practices to enhance protection.

Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at contact@fasadpro.com.

Last Updated: 4/20/2025